Refund Policy

Last updated: March 2026

Refund Policy

This Refund Policy explains when PremiumCardSupply issues refunds, how refunds are processed, and what conditions apply to returned, cancelled, or faulty orders.

1. General refund policy

Where a refund is approved, it will be issued to the original payment method used for the purchase, unless otherwise agreed or required by law.

Refunds may apply in situations such as:

• valid returns made under the right of withdrawal
• approved cancellations
• faulty, damaged, incorrect, or incomplete orders
• stock or allocation issues affecting pre-orders

2. Refunds for returns under the cooling-off period

If you are a consumer in the Netherlands or Belgium and you validly exercise your right of withdrawal for an eligible online purchase, you generally have 14 days after receiving the goods to notify us that you wish to cancel. After that, you generally have another 14 days to return the goods. Eligible refunds must generally be made within 14 days after the trader is informed of the withdrawal, although the refund may be delayed until the goods are received back or proof of return is supplied.

Where applicable, we will refund:

• the price paid for the returned product
• the standard outbound delivery costs required under applicable law

We do not have to refund any additional delivery cost resulting from a more expensive shipping option chosen by the customer.

3. Return shipping costs

Unless the return is due to an error on our side, a faulty item, a damaged item, or an incorrect item received, the direct return shipping costs are the responsibility of the customer. EU guidance states that, during the cooling-off period, return costs are generally borne by the consumer unless the seller agreed to bear them or failed to inform the consumer of those costs in advance.

4. Condition of returned items

Returned items should be sent back complete and, where reasonably possible, in their original condition and packaging.

Consumers may inspect products as they would in a physical store. However, if a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce the refund to reflect the diminished value of the goods. 

5. Sealed TCG products

Many of our products are sealed collectible trading card products. Opening sealed items such as booster packs, booster boxes, blisters, tins, collection boxes, or similar sealed TCG products may significantly reduce their value.

If a sealed TCG product has been opened, we may refuse a full refund or apply a deduction for diminished value, unless the item is faulty, incorrect, or damaged on arrival.

6. Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, incorrect, or incomplete, please contact us as soon as possible at info@premiumcardsupply.nl.

Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, price reduction, or refund. Consumers in the EU generally benefit from a minimum two-year legal guarantee for goods that are faulty or not as described.

7. Pre-order refunds

Pre-order products may be affected by release date changes, distributor delays, or allocation reductions.

If we are unable to fulfill all or part of your pre-order due to allocation issues or availability problems, we may offer one or more of the following options:

• a full refund
• a partial refund
• an adjustment to the order
• an alternative option where appropriate

Please also see our Pre-Order Policy for more details.

8. Cancellation refunds

If an order is cancelled before it has been processed for shipment, a refund may be issued to the original payment method.

If an order has already been processed or shipped, the normal return rules will apply where legally applicable.

Pre-order cancellations may not always be possible once the order has moved further into processing or allocation stages.

9. Processing time

Once a refund has been approved, we will initiate it as soon as reasonably possible. The time it takes for the refunded amount to appear in your account can vary depending on your payment provider, bank, or payment method.

In many cases, this may take several business days after the refund has been issued.

10. Partial refunds

In certain cases, only a partial refund may be issued. This can happen, for example, if:

• the returned item has diminished in value due to handling beyond what is necessary for inspection
• part of an order is cancelled or unavailable
• an item is incomplete or returned in a condition that affects resale value

11. Non-refundable situations

A refund may be refused where legally permitted, for example if:

• the product falls under a lawful exception to the right of withdrawal
• the returned item is not eligible under our policy or applicable law
• a sealed collectible TCG product has been opened and its value has materially decreased

12. Contact

If you have any questions about refunds, cancellations, or returned orders, please contact us at:

PremiumCardSupply
Email: info@premiumcardsupply.nl
Contact page